Contact us
- Questions and issues: lovevineapp@gmail.com
- Privacy and requests about your data: lovevineapp@gmail.com
- Safety, reports and non-consensual intimate images: lovevineapp@gmail.com
In the app, use Settings > Feedback to send suggestions, complaints or report a profile.
FAQ
How do I connect with my partner?
In the Connections card on the Home screen, generate a code and send it to them. They enter it in their app. Codes expire after 7 days.
How do I disconnect?
In the Connections card on the Home screen, choose the person and disconnect. The other person does not need to agree. That connection's data is deleted for both of you.
I forgot my password
On the sign-in screen, tap "Esqueceu a senha?" (Forgot password?) and follow the link sent to your email.
Why was my photo rejected?
Photos go through an automated safety check. If you think it was a mistake, email support to request a review.
How do I delete my data or account?
In Settings > Data and Privacy. Without app access, see deletion on the web.
What do the plans include?
Free (with an account) has limited use of each feature and up to 2 connections. Individual raises your limits; Couple removes them and lets you extend the benefit to one partner. The current limits are under My plan in the app. See the Terms of Use for the rules.
How do I cancel a subscription or get a refund?
Subscriptions are managed by Apple in iPhone Settings > [your name] > Subscriptions, or in the app under My plan > Manage subscription. Request refunds at reportaproblem.apple.com; Apple decides refunds.
What happens when my plan expires?
Nothing is deleted. The free limits apply again, connections beyond the free limit are paused (your main partner and the one used before stay active), and everything comes back if you subscribe again.
How does the Couple plan benefit work?
With the Couple plan you choose one connection in My plan. That partner has no limits when using Lovevine with you. You can change it any time; it ends if you disconnect, downgrade or the plan expires.
I changed phones. How do I get my plan back?
Sign in to your account and tap "Restore purchases" on the Plans screen, using the same Apple account you subscribed with.
How do I report or block someone?
Report a profile in Settings > Feedback > Report a profile. To block, disconnect from the person: they lose access immediately and can only reconnect with a new code from you.
I don't feel safe in my relationship
See our safety page.